Customer Service

We have 5 customer service staff to help improve the quality of service that we provide to all young people and outside agencies. We aim to act responsibly, effectively and professionally with all customers, by providing a welcoming and friendly atmosphere.

Customer Care

Responding to all phone call enquires within a 24 hour period. Providing a prospective tenant an interview within 7 days. Responding to complaints/comments that have been registered within three days. Ensuring all information is treated in strict confidence and that staff will adhere to this. Respecting each person as an individual and showing them respect whatever their background, culture, sexuality, disability and ethnicity.